Category
Negotiation & Conflict Resolution
Browse 19 free mental model guides in Negotiation & Conflict Resolution.
1 guide
Closing & Implementation
3 guides
Communication, Rapport & Framing
Active Listening and Questions
Active listening combines full attention, reflective responses, and thoughtful questions to build trust and deepen understanding in conversations.
Read guideFraming and Reframing
Learn to consciously change your perspective to alter your emotional responses and make better decisions.
Read guideManaging Emotions and Rapport
Learn how your emotional state affects others and how to build stronger connections through emotional regulation.
Read guide2 guides
Integrative & Agreement Design
Contingency Clauses
Contract provisions that adjust terms based on future outcomes, enabling parties to reach agreements despite uncertainty about what will happen.
Read guideIntegrative Tradeoffs and Packaging
A negotiation strategy that combines multiple issues into packages, allowing parties to make trades on things they value differently and create mutually beneficial agreements.
Read guide4 guides
Multiparty, Culture & Mediation
Conflict De-escalation and Face-Saving
Learn the process of reducing tension in a conflict while allowing everyone to maintain their dignity and self-esteem.
Read guideCross-Cultural Negotiation
Navigate cultural differences in communication and decision-making to achieve better negotiation outcomes.
Read guideMediation, Facilitation, and Ombuds
Three distinct processes for managing conflict and communication: neutral parties guide people to resolve disputes, make group decisions, or address workplace concerns.
Read guideMultiparty Negotiation and Coalitions
When three or more parties negotiate, coalitions emerge as subgroups align to advance shared interests, fundamentally changing the dynamics of decision-making.
Read guide4 guides
Negotiation Preparation & Strategy
BATNA and Reservation Price
Your walk-away alternative and the minimum deal you'll accept—two foundations of confident negotiation.
Read guideInterests vs. Positions
Learn to look past what people demand (their position) to understand what they truly need (their interest) for better outcomes.
Read guideNegotiation Preparation Checklist
A structured guide to help you define goals, understand counterparts, and develop strategies before entering any negotiation.
Read guideZOPA and Target Setting
The bargaining range where agreement is possible, plus how to set effective targets to maximize outcomes.
Read guide3 guides
Offers, Anchors & Concessions
Concession Strategies
The systematic approach to giving ground in negotiations, including when to concede, how much to offer, and what patterns signal commitment without sacrificing leverage.
Read guideFirst Offers and Anchoring
The initial number you see or hear in a negotiation unconsciously shapes your final decision, even when you try to be objective.
Read guideValue Creation vs. Claiming
Understanding the difference between expanding value through creative collaboration and capturing your share of existing value in negotiations.
Read guide2 guides
Tactics, Power & Hardball
Dealing with Hardball Tactics
Strategic responses to aggressive negotiation tactics like extreme demands, threats, and psychological pressure that preserve value while maintaining professional relationships.
Read guidePower and Leverage Dynamics
Understanding how dependence and alternatives shape your ability to influence outcomes in any negotiation or relationship.
Read guide